by chapelhillstra | Jul 25, 2019 | Decor, Marketing
In today’s hospitality landscape, short-term rental hosts can’t afford to have anything short of spectacular photography. But as good as many professional property photographers are, there’s one thing homeowners can do to make or break their investment in quality...
by chapelhillstra | Jul 25, 2019 | Property Care
In a regular residential home, there’s little debate around what constitutes wear and tear vs. damage. But when that same property becomes a short-term rental and hosts dozens of guests a year, the line between normal wear and tear and damage isn’t always clear,...
by chapelhillstra | Jul 24, 2019 | Customer Service, Marketing
Online reviews are no longer optional in hospitality. According to a BrightLocal survey, 86% of consumers and 95% of people aged 18-34 read reviews for local businesses. Even with dozens of five-star reviews, one negative review can have an outsized impact. It’s...
by chapelhillstra | Jul 23, 2019 | Decor, Property Care
Long before she rose to Netflix fame, Marie Kondo has been helping people take tidying to a whole new level with her international bestseller, The Life-Changing Magic of Tidying Up. In it, her KonMari Method helps readers mindfully pare down their excess stuff to...
by chapelhillstra | Jul 23, 2019 | Hosting and Hospitality
Guide books have long been a staple of short-term rentals and for good reason. Also known as welcome books or house manuals, they provide the information guests need to have the best possible experience in the home and Chapel Hill, leading to happier reviews and more...